Privacy policy

This policy explains how Honco Private Limited, a company incorporated in India (“DialBots”), handles personal data when you visit dialbots.ai or use the DialBots platform.

Two roles

For data about our customers (account holders and their team), DialBots decides how the data is used. For data our customers upload or collect through the Service, such as their contacts, call audio, transcripts and WhatsApp messages, the customer decides why and how it is used and DialBots processes it on their behalf.

What we collect

• Account data: name, email address, phone number, workspace details, country and timezone.
• Billing data: top-up amounts, invoices, tax details you provide. Payment details are handled by our payment gateway and are not stored by us.
• Customer content: contacts and their phone numbers, agent instructions and knowledge bases, call recordings, transcripts, summaries, extracted answers, and WhatsApp messages sent and received through your connected number.
• Usage and device data: logs of API and panel activity, IP address and browser type, used for security and to operate the Service.

Why we use it

To provide and secure the Service, place and receive calls and messages, bill you, give support, prevent abuse and meet legal obligations.

Who we share it with

We use service providers for telephony, speech and language processing, messaging (including Meta for WhatsApp), payments, hosting and email. These include Microsoft Azure (call media servers in Central India), Cloudflare (network and security), Google (speech and language processing), Meta (WhatsApp), telephony carriers (VoiceLink and Vobiz in India, Twilio outside India), payment providers (Razorpay, Easebuzz and Stripe) and Resend (email). Some of these providers may process data outside India; we use them only to provide the Service. We do not sell personal data.

How long we keep it

Call recordings are kept for 90 days by default. Transcripts, summaries, contacts and messages are kept while your workspace is active and deleted after you delete them or your workspace. Technical logs are kept for up to 90 days. Tax invoices are kept as long as the law requires.

Your rights

You can ask to access, correct or delete your personal data. See how to request deletion. If you are a person whose number was called by one of our customers, contact that customer first; you can also write to us and we will help route your request. Under India’s Digital Personal Data Protection Act you may also seek correction and erasure, nominate another person to exercise your rights, and raise a grievance. Our Grievance Officer can be reached at privacy@dialbots.ai; we acknowledge grievances within 48 hours and aim to resolve them within 30 days.

Security

See security and compliance for the controls we describe publicly.

Children

The Service is for businesses and is not directed to children.

Changes and contact

We will post changes here. Privacy questions: privacy@dialbots.ai.